By admin on Nov 16, 2011 | In Software | No Comments »
Dear readers, have you ever thought much about call center software? I assume not. The average PC user probably doesn’t care for such software, but if you run a call center business or if they are part of your corporation, then you probably did spend some time researching call center software solutions. A business needs to think about things like which software is best, whether it meets all the criteria and fulfills the needs of the business, how much it costs, etc. Another reason why you would research this software is, needless to say, if you review software for a living.
I did some research in this area and found some interesting results. I compiled a list of best software systems/programs for call centers, based on expert reviews, user opinions and availability on the market.
I did not get into details, because the experts have done that already and the source links have been provided at the bottom of this article for your review. Here are the best call center programs (or Vendors):
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By admin on Nov 3, 2011 | In Software | No Comments »
While researching topics for my blog, I stumbled upon this term called Enterprise Resource Planning, and I was curious to find out what it means.
Enterprise Resource Planning is an integrated information system that serves all departments within an organization, embracing finance/accounting, human resources distribution, manufacturing, sales and service and customer relationship management. ERP systems automate this activity with an integrated software application. Its purpose is to manage and coordinate resources, the flow of information between all business functions inside the organization and manage the connections to outside stakeholders.
In other words, ERP relates to the integrated software infrastructure that supports a company’s business process. About 90% of Fortune 100 companies have implemented some form of Enterprise Resource Planning.
JD Edwards was one of the first companies that offered ERP solutions back in the 1980s and 1990s. It was acquired by PeopleSoft in 2003, which was then purchased by Oracle Corporation only a year later. The original systems and related services are still used and offered by other companies in some form, such as JD Edwards consulting from Syntax and EnterpriseOne/JD Edwards World from Oracle. There are many more systems from other vendors.
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By admin on Sep 16, 2011 | In PC Crash | No Comments »
I suggest creating system restore points every day. Why? That’s a good question. It’s simple. Crap happens. Do you have any idea how often something evil creeps into your computer? No? Well, it’s a lot.
I love System Restore. It fixes practically anything. From the cat jumping on your keyboard and changing all your settings around unintelligibly to your little brother ‘borrowing’ your laptop without permission and downloading a few dozen questionable programs. A few clicks and, boom, your computer is healed. Hallelujah! I don’t know why, but I always feel a little like those tele-evangelists when I restore my computer. It’s like I’m exorcising the demons out of it.
The easiest way to find system restore on your computer is to search for it. Just type ‘system restore’ in the little search box and wait a minute. You’ll see it. Click on the icon. The first thing it’ll ask is if you want to create a restore point or restore your computer. I suggest making a new restore point before you make any changes to your computer. Ever. Any at all. You never know what’s going to screw it up, and you don’t want to be left in the lurch.
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By admin on Sep 8, 2011 | In Software | No Comments »
Many a time, we make recordings at home. For example, a younger sister may be embarking on a musical career, and it is important to make a recording of her performance. Or, the baby has just uttered its very first syllables, and it must be preserved for posterity.
We do have our iPods and other gadgets where we can capture that most important performance. What happens if we feel the need to doctor it, give it some background music, or to simple make it a little louder? At such times, there is the need for an editor for audio files.
One of the most versatile and simple audio editors is Audacity. This is available as a free application and can be used on all the major platforms such as Linux, Mac and Windows. There is practically nothing that you cannot do with Audacity. Broadly, you can record, import, edit, translate, modify and export all types of audio files.
To begin with, you have several inputs you can record from. The choices include microphone input, line input or auxiliary sources. The inputs can be mixed, each have their own level controls. Recordings up to 96 KHz are supported. Importing from and exporting to, is allowed from Ogg Vorbis, MP3, WAV, AIFF, FLAC and several other formats. All 16-, 24- and 32-bit formats are supported. A large variety of plug-ins is provided for different functions such as adjusting volume, removing noise and normalizing. Built-in effects are available for Echo, Reverse, Wahwah, Phaser, and others. The complete list of features of Audacity is simply too large to be listed here.
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By admin on Sep 2, 2011 | In Security | No Comments »
Often in my experience at working at an exchange hosting company, I have found that customers rarely know the importance of SSL for exchange servers or even what SSL is. To me it is very surprising as the concept and functionality of SSL is so fool proof, I cannot see why anyone would overlook it. It is a vital feature; but before we get onto the importance of exchange servers, let’s look into a brief introduction of exchange servers.
What is SSL?
The abbreviation SSL stands for Secure Locket Layer. Its purpose is to ensure the safe exchange of data on platforms which are insecure such as internet. That is why the importance of SSL is huge if you are looking to build a secure exchange server.
SSL is the more common and broadly used term, but its technical name has now become TLS which stands for Transport Layer Security. This name helps us understand its functionality in a better way. This shows that the role of SSL or TLS is to secure the data exchanging on an OSI model’s (such as TCP protocol) transport layer.
How Does SSL work?
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